Job Description: We are seeking a friendly, organized, and customer-oriented Front Desk Associate to join our team. The Front Desk Associate will be responsible for providing exceptional customer service to all guests, managing reservations and check-ins, handling inquiries and requests, and ensuring the smooth operation of the front desk area.

Responsibilities:

• Greet and welcome guests in a warm and friendly manner
• Handle all check-ins, check-outs, and reservations efficiently and accurately
• Answer phone calls and emails promptly and professionally
• Provide information about services, facilities, and nearby attractions to guests
• Resolve guest issues and complaints in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

Requirements:

• Previous experience in a customer service or hospitality role preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in computer systems and booking software
• Ability to work well under pressure in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed